For Dental & Medical Practices
Better Systems for Growing Practices
Your front desk handles a lot. We help build systems that take some of that weight off—so your team can focus on the patients in front of them.
We Understand the Reality
Running a dental or medical practice means juggling patient care with everything else—scheduling, insurance questions, follow-ups, paperwork. Your front desk staff handles dozens of calls a day, many of them asking the same questions.
Patients want to book at 9 PM on a Saturday. They forget appointments. They say "let me think about it" to treatment plans and then you never hear from them again.
Most practice management software does a lot, but it doesn't handle the communication gaps. And hiring more staff isn't always the answer.
We work with practices to build simple systems that fill those gaps—capturing patients who reach out after hours, reducing no-shows, and following up in ways that feel personal, not pushy.
What We Help With
Every practice is different. Here are some things we've worked on with clients:
Letting patients book outside business hours
When someone texts or visits your site at 9 PM on a Saturday, they can get an instant response and self-schedule without waiting until Monday. Captures the patients who would otherwise call someone else.
Reducing no-shows with smarter reminders
Generic "your appointment is tomorrow" texts get ignored. We've helped practices set up reminders that actually get responses, and systems that can fill cancellations from a waitlist automatically.
Handling the questions your front desk answers 50 times a day
"Do you take my insurance?" "What are your hours?" "How do I reschedule?" These questions take time. We can automate responses to the common ones, freeing your staff to focus on patients who need real attention.
Bringing back patients who've drifted away
Most practices have hundreds of patients who came once or twice and then disappeared. A thoughtful message—"It's been a while since your last cleaning"—can bring them back without spending anything on advertising.
Following up on treatment plans patients need time to consider
When a patient hears about a significant procedure, they often need to think it over. We can set up follow-up sequences that send them helpful information—educational content, financing options—so they feel informed, not pressured.
How We Work
We start with a conversation about what's actually causing friction in your practice. Sometimes it's obvious, sometimes it takes a bit of digging.
If there's something we can help with, we'll scope out a simple starting point. We don't try to overhaul everything at once—we pick one problem, solve it well, and go from there.
We're familiar with practice management systems like Dentrix, Eaglesoft, and Athena, and we build things that integrate with what you're already using.